Arkria: Specialized EaaS for 24/7 corporate travel
Arkria needed to strengthen its corporate travel operation with real service availability, multilingual talent and specialised travel expertise, without taking on the internal burden of recruiting, training and retaining highly specialised professionals.
At Boostomer, we provided EaaS professionals ready to integrate into the operation, delivering support in Spanish, Portuguese and English, with hands-on experience in GDS platforms such as Amadeus, Sabre and Galileo.
The objective was not simply to add more agents. It was to provide operational coverage through professionals capable of handling the real complexity of corporate travel.
Service
EaaS — Corporate Travel
Languages
Stack
Coverage
Real availability when urgent situations don’t follow business hours.
In corporate travel, urgent situations do not happen only during business hours. Flight delays, last-minute changes, booking issues and stranded travellers can arise at any time. We provide 24/7 coverage, enabling Arkria to offer genuine around-the-clock support to its corporate clients without the complexity of building and managing internal shift structures.
KPIs Worked On
Agents who understand the real complexity of corporate travel.
Having agents available is not enough. In corporate travel, every profile must be able to work with GDS platforms, understand fare rules, manage changes and cancellations, and communicate consistently with travellers. The professionals we provide have hands-on experience with Amadeus, Sabre and Galileo, reducing onboarding time and minimising operational risk.
KPIs Worked On
Strengthen operations without hiring, training or retaining staff.
The EaaS model shifts the burden of recruiting, training, monitoring, and retention to the provider. Arkria gains specialized operational capacity without having to assume the costs and friction of managing travel talent internally. Boostomer searches for, selects, prepares, and monitors the profiles, with a focus on stability and service quality.
KPIs Worked On
The result
Arkria was able to expand its operational coverage and maintain a strong customer experience across a critical, multilingual and highly specialised operation, while reducing the internal burden associated with hiring, training, scheduling and attrition. At the same time, the business improved margins and reduced operational costs.
In corporate travel, it’s not enough to have agents available. You need professionals who understand urgency, complex tools, multiple languages and the real business impact of every issue they handle.
