Terms of Service
1. General Information
These Terms of Service (hereinafter, the "Terms") govern access to and use of the website [boostomer.co] (hereinafter, the "Website") as well as the contracting of the Customer Experience (CX) consulting, outsourcing, and analysis services offered by:
Owner: Boostomer SL (hereinafter, "Boostomer", "we", or "the Company")
NIF/CIF: [complete]
Registered office: [complete postal address]
Contact email: hello@boostomer.co
Registry details: [Mercantile Registry of [city], volume, folio, sheet — complete]
Access to the Website and the contracting of services attribute the status of user or client and imply full and unreserved acceptance of these Terms. If you do not agree with them, please do not use the Website or contract our services.
2. Object
Boostomer provides professional Customer Experience services aimed at companies, which include, but are not limited to:
Outsourcing / Operate: outsourcing of customer service with specialized teams.
CX Consulting: design and audit of CX strategy, customer journey mapping, definition of KPIs (NPS, CSAT, CES), process redesign, and loyalty plans.
CX Analysis: application of artificial intelligence, advanced analytics, and automations to anticipate customer needs and detect friction.
Customized services: tailor-made solutions according to the client's needs.
The scope, characteristics, deliverables, deadlines, and specific economic conditions of each service will be defined in the specific proposal, quote, or contract signed with each client, a document that will prevail over these Terms in the event of a discrepancy.
3. Contracting Conditions
3.1. The contracting of services is formalized through the acceptance of a commercial proposal, quote, or service order, or through the signing of the corresponding contract.
3.2. Unless otherwise agreed, services are provided under the Agile + Minimum Viable Service (MVS) methodology, working in sprints with periodic deliverables as established in each project.
3.3. Boostomer offers different collaboration methods (project-based consulting, monthly outsourcing, or a hybrid model). The applicable method and its conditions will be specified in the contractual document.
3.4. The free CX assessment and any initial consultation call do not generate a contracting obligation nor do they constitute a binding contractual relationship until the signature of the corresponding proposal or contract.
4. Prices and Billing
4.1. The prices of the services will be determined in each proposal or contract. Unless expressly indicated, the amounts do not include applicable taxes (VAT or others), which will be added in accordance with current regulations.
4.2. Payment conditions (deadlines, method of payment, frequency in recurring services) will be detailed in the contract. Total or partial non-payment may empower Boostomer to suspend the provision of the service, without prejudice to any actions corresponding to it.
4.3. In outsourcing or monthly subscription services, the renewal, cancellation notices, and the effects of termination will be governed by the specific contract.
5. Customer Obligations
The client agrees to:
Provide truthful, complete, and updated information necessary for the provision of the service.
Provide in a timely manner the accesses, materials, and resources required (for example, accesses to CRMs, ticketing tools, chat, or automation).
Designate a responsible contact person for project coordination.
Comply with the regulations applicable to them, especially regarding data protection concerning the data of their own clients and users.
Pay the agreed amounts within the established deadlines.
6. Obligations of Boostomer
Boostomer undertakes to provide the services with the professional diligence typical of the sector, allocating the committed resources and respecting the confidentiality of the client's information. The services are provided as an obligation of means and not of results: the figures, percentages, and estimates of improvement mentioned on the Website (for example, cost reductions, NPS improvements, or conversion increases) are indicative, based on prior experience, and do not constitute a guarantee of results for each client.
7. Integrations and Third-Party Tools
The provision of the services may involve the integration or use of third-party platforms and tools (such as Salesforce, HubSpot, Zendesk, Freshdesk, Zoho, Shopify, Odoo, Gorgias, Aircall, WhatsApp Business, or others). Boostomer is not responsible for the availability, operation, changes, or terms of use of such tools, which are governed by their own terms and policies. The client is responsible for obtaining the licenses and authorizations necessary for their use.
8. Intellectual and Industrial Property
8.1. All contents of the Website (texts, designs, logos, trademarks, images, structure, and software) are owned by Boostomer or third parties who have authorized their use, and are protected by intellectual and industrial property regulations. Their reproduction, distribution, or transformation without express authorization is prohibited.
8.2. The ownership of the deliverables, methodologies, materials, and exploitation rights generated within the framework of a project will be regulated in the specific contract. Unless otherwise agreed, Boostomer retains ownership of its know-how, methodologies, and proprietary tools.
8.3. The client authorizes Boostomer to mention their commercial name and logo as a reference in its portfolio and commercial materials, unless expressly stated otherwise.
9. Confidentiality
Both parties are obliged to maintain the confidentiality of the information to which they have access by reason of the relationship, and not to disclose it or use it for purposes other than the provision of the service. This obligation will survive the termination of the contractual relationship.
10. Data Protection
The processing of personal data is governed by our Privacy Policy. When Boostomer processes personal data on behalf of the client within the framework of providing the service, both parties will sign the corresponding data processing agreement pursuant to Article 28 of Regulation (EU) 2016/679 (GDPR).
11. Liability
11.1. Boostomer shall not be liable for damages resulting from the lack of truthfulness, accuracy, or currency of the information provided by the client, or from the improper use of the services or deliverables.
11.2. To the extent permitted by law, Boostomer's total liability to the client shall be limited to the amount actually paid by the client for the service from which the claim arises. Boostomer shall not be liable for indirect damages, loss of profits, or loss of business opportunities.
11.3. Boostomer does not guarantee the uninterrupted availability of the Website or the absence of errors, and shall not be liable for interruptions due to causes beyond its control.
12. Force Majeure
Neither party shall be liable for failure to perform its obligations when such failure is due to causes of force majeure or fortuitous events beyond its reasonable control.
13. Duration and Termination
The duration of the services and the causes of termination will be governed by each contract. Either party may terminate the relationship due to a material breach by the other party that has not been cured within a reasonable period following notification.
14. Modifications
Boostomer reserves the right to modify these Terms at any time. Modifications will be published on the Website and will indicate the date of updating. Continued use of the Website after publication implies acceptance of the new Terms.
15. Severability
If any clause of these Terms is declared null or ineffective, such nullity shall not affect the rest of the clauses, which shall remain valid.
16. Applicable Legislation and Jurisdiction
These Terms are governed by Spanish law. For the resolution of any dispute, and when regulations permit, the parties submit to the Courts and Tribunals of [city — complete], expressly waiving any other jurisdiction that might correspond to them, without prejudice to the rights that assist consumers in accordance with applicable regulations.
17. Contact
For any queries regarding these Terms, you can write to us at: hello@boostomer.co