Availability for new projects
Customer Experience consulting for
brands focused on customer loyalty.
We design and operate CX strategies that reduce support costs, increase retention and turn every interaction into a sales opportunity.
99+ Satisfied customers
Services
CX Outsourcing
| Operate
CX Consulting
| Design
CX AI Automations
| Build
We use artificial intelligence, advanced analytics and automation to anticipate customer needs, detect friction points in real time and increase satisfaction without increasing headcount.
Fractional CX Director
| Lead
We use artificial intelligence, advanced analytics and automation to anticipate customer needs, detect friction points in real time and increase satisfaction without increasing headcount.
We analyse your CX strategy, processes and team to identify where you’re losing customers — and where you can win the next ones. We work side by side with your business across four measurable phases, with clear deliverables from week one.
CX Diagnosis
We audit your current strategy, benchmark it against your industry and identify the 3–5 highest-ROI levers for your business.
Process redesign
We optimise customer support workflows to reduce operational costs and eliminate friction across the customer journey.
Team training
We assess and train your team in CX best practices, tools and soft skills to help deliver a differentiated customer experience.
Measurement and continuous improvement
We implement KPIs (NPS, CSAT, First Contact Resolution) and real-time dashboards to measure impact and refine the strategy at every sprint.
CX Success stories
This is how we’ve helped eDreams, Wallapop, HP and other leading brands strengthen customer loyalty, reduce support costs and boost their NPS.
CX Agile Methodology + Minimum Viable Service.
Agile methodology
We work in short sprints to adapt quickly to what your business and customers need. No six-month projects without deliverables — every two weeks, you see real progress and decide what to prioritise next.
Minimum Viable Service (MVS)
We start with the essentials: a minimum viable service designed to cover your most critical needs and deliver results from the very first month. From there, we scale based on data, without unnecessary investment.
Tools we work with
Lower costs
Less time, fewer resources, more results.
Accelerated time to value
Digital solutions ready in weeks, not quarters.
Genuine client proximity
Services tailored to your buyer persona.
Less risk
We test on a small scale before rolling out.
Simplicity that works
We prioritise what truly matters and make it work.
Ezequiel Martinez Barros
CEO & Founder
My work history
Wallapop
Strategic CX & Operations Manager
2020-2025
FlyKube
Chief Operating Officer
2019-2020
eDreams
Senior Customer Service Manager
2017-2020
View all
Higher retention and customer loyalty
Build stronger emotional connections with your customers through advanced personalisation and behavioural insights. Typical churn reduction: 15–30%.
Lower operational costs
Automate repetitive tasks and free up your team to focus on high-value cases. Average savings: 25–40%.
More conversions and sales
Optimise every touchpoint across the customer journey to deliver the right message at the right time. Conversion impact: +10–25%.
Listen to what
my clients have to say.
99+ Satisfied customers
01
How long will it take to see results?
With our Agile + MVS methodology, the first measurable results typically appear between weeks 2 and 6 — including faster response times, improved NPS and operational automation gains. The full impact on retention and sales usually becomes clear between months three and six.
02
How is the success of a CX strategy measured?
We work with industry-standard KPIs including NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score), First Contact Resolution, retention rate and Customer Lifetime Value. During the initial diagnostic phase, we define which metrics are most relevant to your business.
03
Is it compatible with my current CRM?
Yes. We integrate with leading CRMs including Salesforce, HubSpot, Zendesk, Freshdesk and Zoho, as well as ticketing, chat and automation platforms. If you use a custom CRM, we assess integration requirements during the diagnostic phase.
04
What types of companies do you work with?
We have experience across ecommerce, travel, retail, SaaS and service-based businesses. We’ve worked with brands such as eDreams, HP, Wallapop, Opodo and GoTrendier, supporting both growing SMEs and large enterprises.
05
How is Boostomer different from a traditional marketing agency?
We specialise in post-sale operations and the ongoing customer relationship. We don’t sell campaigns — we design, operate and optimise customer experience as a driver of sustainable growth.
06
What does a project with Boostomer typically cost?
We offer three models: project-based consulting, monthly outsourcing and a hybrid approach. Pricing is tailored to your company size and scope, with the option to explore our plans or request a customised proposal.
07
Do I need my own CX team to work with you?
No. We can operate as your fully outsourced CX team, support your existing structure or train your internal team to eventually take ownership. Every company has a model that fits its stage and needs best.
