Fractional CX & Ops
Senior CX leadership.
Without hiring full-time.
Your support team is growing. Tickets are increasing. Tools are multiplying. Processes are starting to depend on specific people. And suddenly, the COO, the founder, or the general manager ends up managing issues they shouldn't even be touching.
— First diagnostic call is free · no obligation —
What is it?
Fractional CX & Ops, explained.
With Fractional CX & Ops, we step into that senior operational role with flexibility. We come in to lead, streamline, and improve the operation: processes, KPIs, team, vendors, automations, and reporting.
We are not advisors looking in from the outside. We get involved in the operation to make it work better.
The result
What do you get with Fractional CX & Ops?
1. More focus
Daily operations stop consuming your founder, COO, or general manager. Everyone goes back to their role.
2. More control
Streamlined processes, SLAs, and reporting. You know what is happening in your operation and why.
3. Less day-to-day dependence
A better-managed CX operation, without bloating the structure or hiring full-time staff.
When it makes sense
Ideal for companies that…
What we do
We get into the operation.
We assume the senior CX operational role and work within your operation, not from the outside.
What we do
We assume the senior CX operational role and work within your operation, not from the outside.
More projects
Frequently asked questions about CX consulting
01
How long will it take for me to see results?
With our Agile + MVS methodology, the first measurable improvements typically appear between weeks 2 and 6 — including faster response times, improved NPS and operational automation gains. The full impact on retention and revenue generally becomes visible between months three and six.
02
How do you measure the success of a CX strategy?
We work with industry-standard KPIs such as NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score), First Contact Resolution, retention rate and Customer Lifetime Value. During the initial diagnostic phase, we identify the metrics that matter most to your business.
03
Is it compatible with my current CRM?
Yes. We integrate with leading CRMs such as Salesforce, HubSpot, Zendesk, Freshdesk and Zoho, as well as ticketing, chat and automation platforms. If you use a custom CRM, we assess the integration requirements during the diagnostic phase.
04
What type of companies do you work for?
We have experience across ecommerce, travel, retail, SaaS and service-based businesses. We’ve worked with brands such as eDreams, HP, Wallapop, Opodo and GoTrendier, supporting organisations ranging from fast-growing SMEs to large enterprises.
05
What sets Boostomer apart from a traditional marketing agency?
We specialise in post-purchase operations and the ongoing customer relationship. We don’t sell campaigns — we design, operate and optimise customer experience as a driver of sustainable growth.
06
How much does a project with Boostomer cost?
We offer three ways to work together: project-based consulting, ongoing outsourcing and hybrid models. Pricing depends on the scope of support required and the scale of your operation. Get in touch for a tailored proposal.
07
Do I need my own CX team to work with you?
No. We can operate as your fully outsourced CX team, complement your existing team or help build and train an internal function that eventually takes ownership. Every business has a model that best fits its stage, goals and resources.
For when support has already grown, but the structure hasn't yet.
Let's talk about how to better lead your CX operation without inflating your structure.