CX Outsourcing
Optimize the relationship with your clients.
Optimize the relationship with your clients.
We outsource the management of your customer experience with a specialized team that works with your tools, your brand tone, and your methodology.
You focus on growing the business. We make sure every customer receives the treatment they deserve.
— Discover where your CX can improve · free initial assessment —
What is it?
CX Outsourcing,
made simple.
Customer Experience (CX) outsourcing means partnering with a specialised team to manage and optimise customer interactions on your behalf. Rather than building and overseeing every process internally, you gain access to experienced professionals who deliver consistent, efficient and brand-aligned customer experiences at scale.
From customer support and process automation to data analysis and customer insights, CX outsourcing helps you improve satisfaction and loyalty without stretching internal resources.
It’s not about giving up control. It’s about adding expertise, agility and operational support through a partner who understands NPS, CSAT, customer journeys and everything that happens between the first interaction and the next purchase.
Advantages
Key benefits of CX outsourcing
1. Lower costs and greater operational efficiency
With a specialised team and optimised processes, you reduce spending on training, infrastructure and internal management while increasing the efficiency of every customer interaction. Up to 40% lower operational costs.
2. Access to experienced teams and advanced technology
Working with a specialised partner gives you access to highly skilled talent and advanced tools for automation, artificial intelligence and data analytics — without the need for additional software licences.
3. True scalability in customer support
Scale your operation with ease, without the burden of hiring, training and managing in-house teams. Grow from 2 to 50 agents in a matter of weeks — scaling up or down as your business demands.
When it makes sense
When to outsource your customer experience
There comes a point when managing CX in-house starts slowing the business down. If certain operational signals are already there, outsourcing customer experience may be the smartest investment you make this quarter.
What is included in the service
Two levers that change everything.
There comes a point when managing CX in-house starts slowing the business down. If certain operational signals are already there, outsourcing customer experience may be the smartest investment you make this quarter.
Contact center management
We coordinate a team that engages with your customers across every channel — phone, chat, email, social media and WhatsApp — supported by optimised processes, advanced technology and continuous training.
Feedback Management
Your customers’ feedback is your most valuable source of insight. We collect it across every channel, analyse it using AI and turn it into action plans that improve customer satisfaction and retention.
More projects
Frequently asked questions about CX consulting
01
How long will it take for me to see results?
With our Agile + MVS methodology, the first measurable improvements typically appear between weeks 2 and 6 — including faster response times, improved NPS and operational automation gains. The full impact on retention and revenue generally becomes visible between months three and six.
02
How do you measure the success of a CX strategy?
We work with industry-standard KPIs such as NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score), First Contact Resolution, retention rate and Customer Lifetime Value. During the initial diagnostic phase, we identify the metrics that matter most to your business.
03
Is it compatible with my current CRM?
Yes. We integrate with leading CRMs such as Salesforce, HubSpot, Zendesk, Freshdesk and Zoho, as well as ticketing, chat and automation platforms. If you use a custom CRM, we assess the integration requirements during the diagnostic phase.
04
What type of companies do you work for?
We have experience across ecommerce, travel, retail, SaaS and service-based businesses. We’ve worked with brands such as eDreams, HP, Wallapop, Opodo and GoTrendier, supporting organisations ranging from fast-growing SMEs to large enterprises.
05
What sets Boostomer apart from a traditional marketing agency?
We specialise in post-purchase operations and the ongoing customer relationship. We don’t sell campaigns — we design, operate and optimise customer experience as a driver of sustainable growth.
06
How much does a project with Boostomer cost?
We offer three ways to work together: project-based consulting, ongoing outsourcing and hybrid models. Pricing depends on the scope of support required and the scale of your operation. Get in touch for a tailored proposal.
07
Do I need my own CX team to work with you?
No. We can operate as your fully outsourced CX team, complement your existing team or help build and train an internal function that eventually takes ownership. Every business has a model that best fits its stage, goals and resources.
Not sure which model is right for you? Book a free consultation.
Learn more about our work methodology and how we can help you and your company take the next step.